One quite common problem that administrators might encounter is this:
Scenario: Exchange 2010 environment. The external mails are not being received, and if someone from the organization sends an e-mail to an external receipt it works with no problems.
Cause: Forced reboot / Power down
1. The first step that probably all administrators will do is to check what is happening to those e-mails that are received. Send a test mail from an external e-mail address ( like gmail / yahoo ) to your internal e-mail address, and then go to EMC ( Exchange Management Console ), then click on Toolbox in the right menu, and after that double-click on Message Tracking. A new ie window will appear, and you will be prompted for login. After that go to: search for messages i’ve received from / select user / and enter the address from were you made the test. Then click OK.
The search results will appear, and then double click on the test message for details. If the delivery report looks like this, go to step 2:
Delivery Report for Aurel Proorocu
Failed
6/27/2011 10:03
The message couldn’t be delivered.
2. Go to Start / services.msc / press enter:
3. After the Services window appears, search for Microsoft Exchange Transport, then right-click on it and select restart.
4. Then after the service is restarted repeat the external mail test and it should be ok.
ENJOY.
And if you encounter any problems feel free to comment / contact me.
Hi there,
I have problem with receiving external mail they are coming hours laters . ( exchange server 2010)
via Toolbar, mail flow is empty. no error code. Intern mails coming very soon
Thanks
Hey Shekeb,
Can you give more details? The emails on the Exchange Server arrive with delay? Or on the user’s Outlook?
If it is Outlook, what SP version you have on the Exchange? You need SP3 because this is a very common problem.
More info here: http://support.microsoft.com/kb/2778100/en-us
Aurel.
hi, i did everything you instructed but still having the same issues.
The issue is that some mails can receive external mails while some cannot. Actually our domain was registered again with another domain name and any emails added after the new config that cannot receive external mails.
I am using exchange server 2010 incoming and outgoing emails are not working externally but internal sending and receiving are working fine
Hi
I have the same problem in 2 weeks, i don’t have any problem in internal mails.
But emails from external like gmail and yahoo will receive by delay of 5 or 6 hours , i have exchange 2013 .
Did you check the space on the C Drive
Hi,
I encountered the same situation just now. noticing C drive in the Front End server had only 3GB left. after I cleaned up the space, all the external email traffic can be received.
I am on Exchange 2010.
just wonder if 3 GB free is not enough for the front end? is there any KB about the space requirement?
Thanks.
Outlook Web App didn’t initialize. If the problem continues, please contact your helpdesk.
Hey thanks for your advice but unfortunately it never solved the problem
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hi please can anyone help to my issue below please
Error Icon
Message not delivered
Your message couldn’t be delivered to mwright@revenue.gov.ws because the remote server is misconfigured. See technical details below for more information.
The response from the remote server was:
550 5.7.1 Unable to relay for mwright@revenue.gov.ws
Final-Recipient: rfc822; mwright@revenue.gov.ws
Action: failed
Status: 5.7.1
Remote-MTA: dns; mail.revenue.gov.ws. (110.5.112.75, the server for the domain revenue.gov.ws.)
Diagnostic-Code: smtp; 550 5.7.1 Unable to relay for mwright@revenue.gov.ws
Last-Attempt-Date: Wed, 28 Jun 2017 03:38:35 -0700 (PDT)
———- Forwarded message ———-
From: Djmel Wright
To: Melbourne Wright
Cc:
Bcc:
Date: Wed, 28 Jun 2017 23:38:32 +1300
Subject:
test